Terms and Conditions

1. Accounts and Membership

You must be at least 18 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it.

Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill.

2. Billing and Payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. We require upfront payment for all cleaning services to secure your booking slot. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

We reserve the right to change product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or phone number provided at the time the order was made.

Non-Refundable Policy: All payments for cleaning services are strictly non-refundable. Once a booking is confirmed and payment is received, no cash or credit refunds will be issued for cancellations or change of mind.

3. Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information on the Website including pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

4. Service Guarantee

We strive to maintain consistent service availability and quality. However, service availability may be subject to maintenance windows and unforeseen circumstances. We are not responsible for service interruptions caused by: (1) periodic scheduled maintenance or repairs; (2) interruptions caused by you or your activities; (3) causes beyond our control or that are not reasonably foreseeable; (4) failure to provide adequate access to the premises; and (5) unavailable utilities such as water or electricity.

Our staff reserves the right to cease work if the environment is deemed hazardous (e.g., bio-waste, structural instability) or if adequate utilities are not available.

5. Links to Other Resources

Although the Website and Services may link to other resources, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating the offerings of any businesses or individuals or the content of their resources. Your linking to any other off-site resources is at your own risk.

6. Prohibited Uses

You are prohibited from using the Website and Services for: (a) any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

Additionally, you are prohibited from: (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of malicious code; (h) spamming, phishing, or scraping; (i) interfering with or circumventing the security features of the Website and Services; and (j) any other conduct we reasonably determine to be improper.

We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

7. Intellectual Property Rights

"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights.

This Agreement does not transfer to you any intellectual property owned by Kleeno Cleaning Services or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Kleeno Cleaning Services. All trademarks, service marks, graphics and logos used in connection with the Website and Services are trademarks or registered trademarks of Kleeno Cleaning Services or its licensors.

Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Kleeno Cleaning Services or third party trademarks.

8. Disclaimer of Warranty

You agree that such Service is provided on an "as is" and "as available" basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

9. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Kleeno Cleaning Services, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages however caused, under any theory of liability.

To the maximum extent permitted by applicable law, the aggregate liability of Kleeno Cleaning Services and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than the amounts actually paid in cash by you for the prior one month period prior to the first event or occurrence giving rise to such liability.

10. Indemnification

You agree to indemnify and hold Kleeno Cleaning Services and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your use of the Website and Services or any willful misconduct on your part.

11. Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions thereof shall constitute the agreement with respect to the subject matter hereof.

12. Dispute Resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Singapore without regard to its rules on conflicts or choice of law.

The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Singapore, and you hereby submit to the personal jurisdiction of such courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

13. Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

14. Changes and Amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement will constitute your consent to those changes.

15. Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

16. Contacting Us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below: